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Shippers are dealing with more carriers, different service levels, and numerous transportation transactions, making freight costs a key part of their financial management. The cost of a freight bill includes more than just transportation charges. Various factors influence freight pricing, including shipment characteristics, negotiated rates, fuel adjustments, accessorial services, and routing decisions. When examining each charge individually, it may be challenging to keep transportation operations in line.
To fill the gap, freight audit and payment solutions integrate invoice validation with shipment information, terms and payment processes. Organizations can analyze charges to the transportation activity that is responsible for the freight bill, instead of treating the freight bill as a separate financial record. A connected process provides greater transparency for finance teams on freight spend and more insight from logistics teams on the impact of transport actions on spend.
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Freight Management Shifting Toward Connected Cost Visibility
Freight auditing is no longer just about checking invoices, but about getting visibility of freight spend throughout the entire freight lifecycle. The more useful information that the invoice provides is when it can be compared to shipment data, contracted rates and delivery data. A process that is connected enables an organization to review if the services received match the amounts billed. It also establishes better alignment of transportation activity and financial reporting, providing a more uniform perspective of freight spending to all departments.
The advent of automation has proven to be especially beneficial in the context of an increasing number of invoices. Many charges can be added to freight bills, which must be compared to the agreed charges and shipment details. Going through each line by hand can be time-consuming and distract personnel from more analytical tasks. Automated validation can make the routine checks as invoices go through the workflow, flagging transactions that adhere to pre-defined rules and isolating exceptions for review. Staff can then focus on unusual charges, rather than dedicating the same time to all invoices.
The pricing of carriers also needs to be more complicated. Carrier pricing needs to be more complex. Transportation agreements may charge different rates based on shipment weight, distance, service level, destination or other factors.
To effectively carry out a freight audit process, the right contractual data must be available at the audit point. Structured rate management is the set of rules that can be linked to the appropriate shipments, so that the invoice charges can be applied to the terms that actually apply.
Strengthening Freight Payment through Practical Audit Controls
One of the main issues in freight payment is the accuracy of the invoices themselves, as the cost of transportation can change considerably for each shipment. There can be multiple parts to a single invoice that must be checked against the contract and shipment records. Automated audit rules offer a practical solution, a check of routine charges before funds are approved for payment. If a transaction is outside of a normal condition, the transaction can go to the proper employee to investigate it without interrupting the processing of the compliant transactions.
“A connected process provides greater transparency for finance teams on freight spend and more insight from logistics teams on the impact of transport actions on spend.”
When contracts include specific terms and conditions or are different depending on the carrier and service, this can also be a challenge when pricing the contract. An incorrect rate applied to the payment, even if the audit process is in order, can lead to an incorrect payment. The problem is solved with a controlled contract and rate management process in which the approved pricing information is kept, and related rules are associated with shipment transactions.
A duplicate invoice needs an additional layer of control. When invoices and supporting references vary, high shipment volume can be problematic for manually identifying repeated billing. Comparing information on invoices to shipment identifiers, carrier records, and transaction information can be an effective way to identify duplicate submissions prior to payment release. The automated checks offer a first layer of protection, while the human ones operate on cases where there is a need for further interpretation of the records.
Turning Freight Data into Broader Transportation Intelligence
Freight audit is more than just about figuring out what's being charged incorrectly. With verified transaction data, freight audit and payment solutions can also be a valuable source of transportation intelligence. Transportation can be analyzed by carriers, lanes, service levels and shipment types to show where transportation dollars are being allocated. This visibility means finance teams have a better foundation to analyze their costs, while logistics teams have a better way to understand how costs relate to operational decisions.
The same information can be used to help with carrier management. Cost data for freight payments can be used to track the evolution of costs within various service arrangements, and shipment data can be used to offer some context for the charges. Financial and operational data can be used together to make it possible to discuss carrier issues based on actual transactions, not just billing examples.
There is a further opportunity for development for predictive analytics. Patterns in historical invoices can indicate more easily which invoices might have unusual charges, thus directing audit resources towards higher-value exceptions. Machine learning can identify patterns in a large amount of data that can be complex to identify with traditional rules. Where the language of the contract or unusual circumstances in transportation requires interpretation, human judgment is still crucial.
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